Shipping policy

Shipping Policy

Thank you for shopping with Redzne. We’re committed to processing and shipping your order as quickly and carefully as possible. Please review the shipping details below before placing your order.

Order Processing

Orders are sent into processing shortly after they are placed. Please allow 1 to 4 business days for your order to be processed before it ships.

Processing times may be longer during high-volume periods, product launches, sales, holidays, or due to carrier delays.

Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information, when available.

Shipping Times

Estimated delivery times vary depending on your location, the shipping method selected, and carrier availability.

Typical delivery estimates are:

Canada: 5 to 12 business days
United States: 5 to 12 business days
International Orders: 7 to 20 business days

Please note that these are estimated delivery windows and are not guaranteed. Redzne is not responsible for delays caused by shipping carriers, customs processing, weather, incorrect addresses, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking details if tracking is available.

Tracking updates may take 24 to 72 hours to appear after the carrier receives the package. If your tracking information has not updated right away, please allow a few business days before contacting support.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

Redzne is not responsible for orders shipped to an incorrect or incomplete address entered at checkout.

If you notice an error in your shipping details, contact our support team as soon as possible. We’ll do our best to update your order information, but changes are not guaranteed once processing has begun.

Order Changes & Address Updates

Customers may request changes to their order details, such as shipping address or product variant, within 4 days of placing the order.

However, because orders are processed quickly, changes are not guaranteed once your order has entered processing or has already shipped.

Once an order has shipped, we are unable to change the delivery address or cancel the shipment.

Lost, Delayed, or Missing Packages

If your package appears delayed, please first check your tracking link for the latest carrier updates.

If your order is marked as delivered but you have not received it, please:

Check around your delivery area

Ask household members, neighbors, or building staff

Confirm that the shipping address entered at checkout was correct

Contact the shipping carrier for delivery details

If the issue is still not resolved, contact our support team with your order number and tracking information. We’ll review the situation and do our best to help.

Redzne is not responsible for packages that are marked as delivered by the carrier, unless the issue is confirmed to be the result of our error.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

Contact us as soon as possible if:

Your item arrived damaged

You received the wrong item

Your package is missing an item

There is a confirmed delivery issue

Please include your order number, a brief description of the issue, and photos or videos if requested. Once reviewed, we’ll do our best to make it right.

Customs, Duties & Import Fees

For international orders, customs fees, duties, taxes, or import charges may apply depending on your country’s regulations.

These charges are the customer’s responsibility and are not included in the product price or shipping cost unless clearly stated at checkout.

Redzne is not responsible for customs delays, rejected packages, or additional fees charged by customs authorities.

Shipping Costs

Shipping rates are calculated at checkout based on your location, available shipping methods, and any active shipping promotions.

If free shipping is offered, it will be shown at checkout when your order qualifies.

Need Help?

If you have questions about your order or shipping status, please contact our support team and include your order number so we can assist you faster.