Refund policy
Clear return and refund guidance for Redzne customers.
Refund policy
To request a refund or return, contact Redzne support with your order number and the reason for your request. Returns must be approved before items are sent back.
Eligible items should be unused, in original condition, and in original packaging unless the return relates to a confirmed defect, wrong item, or delivery issue.
Refund timing can vary depending on review, approval, return delivery, and payment provider processing times.